Commerce Essentials

How to Handle 8 Challenging Customer Service Scenarios with GREGORY CIOTTI



Wouldn’t it be easy to be able to say “yes!” to all of your customers needs?

Unfortunately, there are times when you just gotta refuse. How do you go about that without putting a bad taste in your customer’s mouth?

Gregory Ciotti of Help Scout discusses how to retain a posotive customer/merchant relationship when you have no choice but to refuse a request.

Sticky situations can actually be turned into cotton candy:)

Click here to read full article.

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