Commerce Essentials

How to Handle 8 Challenging Customer Service Scenarios with GREGORY CIOTTI


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Wouldn’t it be easy to be able to say “yes!” to all of your customers needs?

Unfortunately, there are times when you just gotta refuse. How do you go about that without putting a bad taste in your customer’s mouth?

Gregory Ciotti of Help Scout discusses how to retain a posotive customer/merchant relationship when you have no choice but to refuse a request.

Sticky situations can actually be turned into cotton candy:)

Click here to read full article.


This entry was posted in Ecommerce, Online Retailers, Online Shop Owners and tagged , , , , .
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